ITIL® is an abbreviation for IT Infrastructure Library. It is a series of documents that together comprise a description of how best to manage the IT Service Lifecycle for large, and small, businesses. ITIL was originally put together by the UK Government as a way of describing how its own IT services ought to work. Many companies have adopted ITIL as they have seen its benefits in operation.
The ITIL standards have reached version 3 now. They have changed over time to reflect the ways in which the standards have been applied and to incorporate new technologies. ITIL training usually starts with the Foundation Course. This is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between lifecycle stages, the processes used and their contribution to service management practices.
Because ITIL terminology and standards are so “precise”, it is strongly recommended that people who want to become certified at Foundation level (by taking and passing the exam) should attend a course with a training company that is accredited by ITIL examiners. The course lasts three days and attendees can sit the exam on the last day. The exam usually lasts for one hour and students have to score 26 or more out of a possible 40 marks (65%) to pass the test, which is usually based around multiple-choice questions.
It is also possible to find reference works for ITIL online on Amazon and the official ITIL website which can explain the principles of ITIL.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service management as a practice (comprehension)
- The ITIL service lifecycle (comprehension)
- Generic concepts and definitions (awareness)
- Key principles and models (comprehension)
- Selected processes (awareness)
- Selected functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
- Competence and training (awareness)
Logitrain, one of Australia’s premier training companies, offers an ITIL V3 Foundation Training Course. The course uses the Official OGC ITIL® 2011 Foundation Handbook. The course covers the latest ITIL Training Certificate Syllabus v5.5, released in January 2013.
You can find out more about it at http://www.logitrain.com.au/courses/itil-v3-foundation.html.
For example, ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL is a quick-reference revision guide designed to help students prepare for their foundation exam. It is a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. ISBN: 9780113313495 Price: GB£ 10.95 – This book can be ordered online. Be aware that it is given to students who attend the Foundation Course.
Passing your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL – Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid ‘Passing your ITIL Foundation Exam – 2011 Edition’ is the ideal companion for students preparing for their ITIL Foundation Exam. ISBN: 9780113313556 Price: GB£ 22.00
There is an iPhone app to support people who want to pass the Exam. The app is available from the official ITIL website (at http://www.axelos.com/officialsite.asp?DI=638341) and includes 300 exclusive questions to test your knowledge and support your learning. Each question has four multiple choice answers and replicates the style, topics and content of the official exams. In the practise mode you can also view detailed rationales explaining which answer is correct and why. The app costs £9.99.
The Foundation Course web page includes an example of the test paper from older versions of the exam.
ITIL® is a Registered Trade Mark of AXELOS Limited.